Zen TimerSupport
How can we help?
Email support@orbilla.com. We usually reply within two business days. Please include your device and iOS, iPadOS or watchOS version.
Have an idea? Send a feature request.
How do I start a focus session?
Tap a mode on Today, adjust focus, rest and rounds, then start. Rest begins automatically; tap Start next focus when you’re ready. Workout advances on its own. Touch and hold a mode tile to start 15, 25 or 50 minutes straight away.
How do I hear alerts when my iPhone is locked, on silent or in StandBy?
On iOS 26 and later, turn on Settings → Notifications & Lock Screen → Ring on silent & in StandBy, and allow Alarms when asked. The end of a break and the end of a session then sound even on silent, with Start next focus on the alert. For other cues, turn on Session & planner reminders and allow notifications in iPhone Settings → Notifications → Zen Timer. Focus modes can silence ordinary notifications.
How do Orbilla’s ranks work?
Every session you finish counts. Orbilla becomes a Moon Scout at 10, Comet Ranger at 25, Orbit Lieutenant at 50, Nova Captain at 100, Nebula Commander at 250, Galaxy Admiral at 500 and Cosmic Marshal at 1,000, with a new colour each time. See your progress in Orbilla’s wardrobe (touch and hold Orbilla on Today).
How do I use Zen Timer on Apple Watch?
Install it from the Watch app on your iPhone. Quick focus runs right on your wrist, even without your iPhone nearby. With Zen Plus your saved routines appear too. When both apps are open, the Watch can pause, resume or end your iPhone session.
My iPhone and iPad aren’t in sync.
iCloud sync is part of Zen Plus. Check Settings → Data on each device: iCloud sync should be on and show a recent sync time. Both devices must be signed in to the same Apple Account with iCloud Drive turned on.
How do I restore or manage Zen Plus?
Open Settings (the gear on Today) → Zen Plus → Restore purchases. To change or cancel, go to iPhone Settings → your name → Subscriptions → Zen Timer.
What happens if my subscription ends?
Nothing is deleted. Your routines, tasks, history and garden stay readable and exportable, and the free focus timer keeps working.
How do I back up or move my data?
Settings → Backup, iCloud & export. Export a backup file any time, or turn on iCloud sync (Zen Plus) to keep your devices in step.